You’ve got Questions? We have Answers

What is group buying and how do I get in on the deal?

Group buying is a fabulous way to get what you want at a big discount. Because we guarantee our merchants will sell large volumes of their products/services in a very short time frame, they offer great promotions. To take advantage, all you have to do is click the “Buy It!” button and you’ll be counted as part of a “group”. You do not have to form a group yourself; anyone who signs up for the deal counts. Once the minimum number of people sign up for the same deal, you all reap the benefits!

Why are the deals so good?

Because we’re awesome. No, really, the deals are win-win: our merchants get new customers, advertising on our site and large volumes of buyers; in return, our customers get a kick butt deal. Since we avoid storing inventory and save businesses lots of advertising costs, we all get to save compared to paying up for retail.

Does it cost me anything to create an account or sign up for your mailing list?

No way, Jose! In fact, you benefit by being the first to hear about our deals, some of which may have maximums. All deals run for a limited time, so get in before they’re gone!

Once I click “Buy It!”, when will I be charged?

When you click to get in on the deal, you will receive an email (be sure to check your pesky SPAM filters) confirming that you’re committed, but not charged. Only after the minimum group signs up for the deal will we charge your card. You’ll receive a link to your e-voucher shortly thereafter as well.

How will I know if the deal has been a success?

You will receive an email. You can also watch the silly little “How Close Are We?” bar.

When will I receive my voucher(s)?

Once the required minimum number of users commit to the deal, you will receive a link to your voucher(s) by email. You may also access your vouchers by logging in to BuyWithMe.com, clicking on “Your Account” at the top of the page, and then clicking “Your Deals.” (Please note that it may take up to 15 minutes to receive this email and for your purchase to appear on this page.)

If the deal minimum is met (or a deal that has reached the minimum has successfully ended) and you’ve waited more than 4 hours but still don’t see your voucher listed on the “Your Deals” page, please use the contact us form to let us know, or email us: info@buywithme.com

Do I need to print my voucher?

Unless otherwise noted on the voucher itself, you must print the voucher and present it to the merchant. Please make sure you have access to a printer before purchasing.

When can I first use my voucher(s)?

This information will be printed on your voucher and you can find it in the deal “Details” section on our website. Vouchers can typically be redeemed the next day, unless otherwise stated.

When will the voucher expire?

The expiration date will be stated on the voucher and in the restrictions to the deal on our website. This expiration date is binding, except where prohibited by law.

Is an ID required to redeem my voucher?

Yes, please always bring a valid government ID with you when redeeming your voucher. If you give a voucher to someone as a gift, that person should bring his/her ID when redeeming. The merchant may record your name and address to prevent fraud and counterfeiting.

How many vouchers will I receive if I buy a package deal?

For packages that include several different products or services, you will typically receive a separate voucher for each product or service.

What is your return policy?

All sales are final. The voucher(s) you will receive by email are issued by the merchant, not us. You should address all issues with the products or services you receive to that merchant (unless of course it is a problem with our website). However, if you are unable to contact the merchant after attempting to do so, please contact us at info@buywithme.com.

Are the vouchers transferable?

Yes, they are fully transferable, unless otherwise noted, so you can give them as gifts or resell them (while following all applicable laws.)

Do you have a privacy policy?

Of course! Privacy is something we take very seriously at BuyWithMe, Inc. Check out our full privacy policy for all the details.

Is my credit card information secure?

You betcha. We use a fully encrypted Secure Socket Layer (SSL) connection.

I missed yesterday’s deal, can I still join it?

Unfortunately, no. Each BuyWithMe deal has a very specific window of availability. We may do a similar deal in the future, but we offer no guarantees, allow no backorders, and have no waiting/notification lists. But… don’t fret! You should still send us an email and tell us you’re sad you missed out on the deal- you never know, we may be able to work some magic.

How do I reap the benefits of these great deals?

Be sure to be the first to hear about our deals by signing up now! And be sure to tell all of your friends, since you’re not getting this great deal alone! The whole process is quite simple: sign up, spread the word, receive your voucher via email, come back tomorrow, and do it all again! Fun!

What if I buy a voucher from a merchant who goes out of business?

We are featuring great deals at great places, not great places no one wants to buy from, so our merchants should be in business! These are places where we, ourselves, also want the vouchers! Nonetheless, technically, it is the merchant’s responsibility to reimburse you, not ours. We will not have loyal customers if this happens, so we will do what we can not to feature any businesses that present a risk to your redemption.

How can I contact BuyWithMe, Inc?

You can email us through our contact page.

Or by phone: (866) 680-7008

Or by mail:
BuyWithMe, Inc.
P.O. Box 990749
Boston, MA 02199